Important Update: UPI Users Must Take Action!

Gpay, Paytm, PhonePe Users alert! The National Payments Corporation (NPCI) has directed payment apps to deactivate UPI IDs that have been inactive for more than a year as of December 31. This move is aimed at preventing unintended money transfers if customers change their mobile numbers without disassociating their old numbers from the banking system.

After ninety days, telecom companies may provide deactivated mobile numbers to a new subscriber, as per the guidelines set forth by the Telecom Regulatory Authority of India (TRAI). In the event that the user fails to update the mobile number linked to their bank account, this could result in accidental transfers. Therefore, by December 31, 2023, Third Party App Providers (TPAP) and Payment Service Providers (PSP) must act.

What users of UPI must do

It is imperative for users of any UPI app—be it Google Pay, PhonePe, Paytm, or another app—to confirm that their ID hasn’t been inactive for longer than a year. In addition, they ought to make sure that none of the phone numbers associated with their UPI IDs have been dormant for longer than three months.

The guidelines from NPCI

As per the NPCI circular, TPAPs and PSP banks are required to ascertain the UPI IDs, corresponding UPI numbers, and phone numbers of clients who have not carried out any financial or non-financial transactions via UPI apps for a duration of one year. These customers will no longer be able to make inward credit transactions using their UPI IDs or UPI numbers, and their phone numbers will be deregistered from the UPI mapper. To re-link their UPI, customers who have had their phone numbers and UPI IDs blocked for inward credit transactions must re-register in their UPI apps. They can keep using their UPI PIN as needed to make payments and other non-financial transactions.

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