A civil excise officer filed the complaint, claiming that he had food poisoning from eating catered food at a wedding reception.
A catering company was recently ordered by a district consumer court in Ernakulam, Kerala, to pay ₹ 40,000 to a customer who had stomach pain and infectious diarrhea after eating food provided by the caterers during a wedding.
President DB Binu of the district forum, along with members V Ramachandran and Sreevidhia TN, passed the order after they determined that the catering unit had engaged in unfair trade practices and had committed a significant service deficiency.
A civil excise officer filed the complaint, claiming that he had food poisoning from eating food that St. Mary’s Catering had provided for a wedding reception.
The complainant argued that after eating the food, a number of other guests experienced vomiting and diarrhoea.
He said that the food from the aforementioned catering unit caused him to have severe stomach pain and frequent bowel movements, which led to his hospitalization and ₹ 11,845 in medical bills.
The complainant demanded ₹ 50,000 from the caterers in recompense for his ordeal. He claimed that the caterers’ unjust business practices and poor service rendered him ill, requiring three days in the hospital, and prevented him from going to work for a week.
It was observed by the Ernakulam District Consumer Disputes Redressal Commission (DCDRC) that the caterers had not appeared or offered a defence before the consumer hearing. The commission decided in the complainant’s favor, interpreting this as an admission of guilt.
The commission came to the conclusion that the complainant suffered severe inconvenience, mental distress, hardships, and financial losses as a result of the catering unit’s negligence.
As a result, in addition to ₹10,000 for litigation costs, the consumer forum awarded the complainant ₹30,000 in compensation.
[Umesh V v. Vijayan George & Anr.]